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The Organisation Cyprus Post is a government department, under the jurisdiction of the Ministry of Communications and Works and is headed by a Director, who is responsible for the administration, organization and supervision of the overall activities of the department. Its responsibilities and functions are outlined under the Post Office Laws, Cap. 303,42 of 1968, 7 of 1977 and 43(I) 1994 with regard to its internal activities and 4(III) 1997 (Acts of the Universal Postal Union) in the international postal field.
Structure Cyprus Postīs organizational structure comprises of the Headquarters in Lefkosia, five District and forty-seven Branch Post Offices and four Parcel Post Offices. Nineteen of the Branch Post Offices are in rural areas. The Headquarters are responsible for the strategy, policy, planning and support activities. The five District Post Offices (DPO) are accountable to the Headquarters and form decentralized operational performance services. They are responsible for matters pertaining to the organization, control, supervision and execution of all business and services offered to the public. During the last two years they have also been assigned responsibility of sales promotion in their district, mainly in the area of Datapost which faces tough competition by private couriers.
Human Resources The objective of Cyprus Postīs human resources policy is to make the organization a competitive business, staffed by competent and committed employees. An important factor to the success of Cyprus Post in acquiring a leading position in the market will be its ability to generate new ideas and, above all, to implement them. It is through innovative ideas and collective work that a new attitude and approach may be created for the benefit of the customers. Towards these objectives, systematic and continuous training is of vital importance.
The Staff At the end of 1997 Cyprus Post employed some 470 people on a full-time basis. Compared to the previous year, the total number of staff has remained the same. Additional temporary staff was employed to cover seasonal needs. Cyprus Post also employs some 100 Postal Agents for the delivery of mail to large communities in rural areas.
Training and Development Following an extensive examination of training requirements, a new programme was launched in 1997. The aim was to enable staff to better meet the needs of customers and to improve supervisory and managerial skills at all levels of Cyprus Post. It also aimed at enabling employees to meet the requirements generated by the increasing competition. During the year, all the delivery staff has received basic training. A number of employees dealing with the day to day service of the public mainly at counters, attended a training programme aiming at improving their approach to the customers and generally their behaviour and relationships with the public. Medium level managers participated in a course to enhance their managerial, supervisory and organizing skills and abilities. Twenty officers took an active part in a two-day marketing workshop conducted by an external expert in postal marketing. In addition two senior officers attended postal management courses in the Netherlands and Germany which lasted four and two weeks respectively.
Salary Costs In 1997 salaries and wages amounted to CYP 5.242.837 showing an increase of 6.7 per cent compared to the previous year. This corresponds to 47.6 per cent of the total revenue and represents 74.8 per cent of the total costs.
Vacation Leave/Absenteeism The total number of days for vacation leave during 1997, reached 11 269 days, while absenteeism on account of sick leave was 3 091 days, an increase of 1.9 per cent and a decrease of 7.8 per cent respectively compared to 1996. |
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