Cyprus Post, under the Ministry of Communications and Works, is
responsible for the national postal business. It has a progressive and
expansive policy and utilises all available resources including the
necessary workforce and technology. Cyprus Post has always aimed at
providing a universal, rapid, safe but low-cost service to the public.
Cyprus Post is committed to serving all Cypriots, businesses and
organisations through the secure delivery of letters and parcels throughout
Cyprus and around the world. Each year, Cyprus Post is entrusted with some
74 million postal items. These postal items are processed through the four
sorting centres and many other facilities for delivery. There are 51 postal
outlets, 16 of which are in rural areas and additionally a total number of
992 postal agencies operate in rural and urban areas, where customers can
have access to postal services especially during the hours the post offices
On account of its wide postal network throughout the island and the
considerable number of contact points with the public in the towns and rural
areas the Department offers besides standard postal services, other services
to the public on behalf of other Government Departments.
The revenue from Cyprus Post for the year 2000 amounted to C£ 12,7
million and the expenditure to C£ 8,5 million leaving a net profit of C£ 4,2
It is the Departmentís objective to develop a postal network that will be
the best possible channel to the market for business customers. At the same
time Cyprus Post undertakes to adhere to its obligation to society to make a
basic service available to the entire population in all parts of the
country. In this way the postal network will be strengthened so that it
becomes one of Cyprus Post's most important competitive assets in a market
where competition is steadily becoming more intense.
Other significant goals are the following:
- Harmonization with the aquis communautaire by 1.1.2003
- Modernization and automation of the Department in order to operate as
a competitive business.
- The improvement of the quality of service offered.
- expansion of the Departmentís activities into novel services.
- The continuous upgrading of the customersī satisfaction.
- The increase in the sales of philatelic items.
Activities of the year
During the year 2000 all preparations for the innovation of the method of
mail sorting were made and an automatic letter sorting machine which cost
£2 million was installed in the newly built sorting center.
Τhe center which cost C£1,5 million, is a
private financing project and is expected to be fully operational in
spring next year.
The Department began a campaign at the beginning of the year, aimed to
informing the customers of the correct way of addressing their mail so
that it is acceptable by the new sorting machine.
Since the beginning of 2000 the Department has undertaken a huge
enlightening campaign. Furthermore it has organized with great success, a
training seminar on the liberalisation of the market and the organisation
and functioning of the new sorting center.
At the same time the new legislation for the establishment of the
National Regulatory Authority has been completed and is expected to be
presented before the House of Representatives early next year. For the
same purpose and in compliance with the demand, regarding the Universal
Service, house to house delivery has been expanded to 15 more rural
communities and private post office boxes were allotted free of charge to
the inhabitants of communities with population not more than 200.
Cyprus Post continued, according to the EU Directive, the quality
measurements of the local and international mail targeting at the
upgrading of the quality of services.
Quality of Service
Cyprus Post, targeting the improvement of the quality of services,
participates in the UNEX International Postal Corporation program, which
measures both the incoming and outgoing mail on a constant basis.
The results of the measurements, bearing in mind the
geographical position of Cyprus, are deemed satisfactory for the outgoing
mail, while for the incoming there is considerable room for improvement.
Furthermore, during the second half of the year an
independent firm carried out a research on the local mail. According to
the results of this research the average time needed from the date of
posting to that of delivery is 2,3 days, which means again that this must
be ameliorated. .
The Department of Postal Services conducts market research to find out
what its share in the market is as well as the degree of satisfaction of
its customers, through the relevant program of the International Postal
Corporation / Market Intelligence Survey.
This survey indicates that the Department controls 100%
of the market in the field of the letter mail sector, 87% in the parcel
post and 33% in the highly competitive area of the international EXPRESS
This market research is curried out on a regular basis
and provides a very trustworthy source of information to assist Cyprus
Post in its effort to improve its services.
The future is very challenging due to the increasing use of
information technology and Cyprus Post is undergoing considerable changes
in order to meet the rapidly developing competitive environment.
Cyprus Post established a marketing unit and continues
to develop a customer oriented commercial policy.
During the year the marketing officers paid visits to almost every big
customer giving them information on all postal services offered and
drawing their attention to the new automatic sorting machine
With Cyprus being in the process of joining the European Union the
Department of Postal Services is following a program in order to implement
the aquis communautaire by 1.1.2003.
Aiming to incorporate the first Directive on Postal Services issued by
EU, a new legislation including the creation of a National Regulatory
Authority, has been drafted and is expected to be enacted by the end of
One of the priorities set out in the Directive is the upgrading of the
quality of Services and in this direction an automatic letter Sorting
Machine has been installed in the newly erected Sorting Center.
With the aim of setting of high quality standards, the Department has
joined the UNEX monitoring system for the international mail.
Relevant measurements of the domestic mail performance were also
carried out during the year.
To comply with the requirements of the directive with regard to the
Universal Service house to house delivery has been expanded to most large
communities and Post Office boxes have been installed and allocated free
of charge in all rural communities which have a population up to 200
With the full liberalization of the postal sector there is an urgent
need for the changing of the Governmental Status of the post and relevant
steps have been taken so that a political decision will be taken in this
direction to create a new flexible organization, capable of facing the new
challenges and the increasing competition.